Lumina Studios Privacy Policy

At Lumina Studios, located in the vibrant heart of Seattle at 1200 5th Avenue, Suite 1600, Seattle, WA 98101, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide to us when you visit our website, use our services, or interact with us in any way.

Information We Collect

We collect several types of information to provide and improve our services. The types of information we collect include:

• Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide when you book a studio, hire a photographer, subscribe to our newsletter, or contact us.
• Payment Information: When you make a purchase, we collect payment information, such as credit card details or other payment method information. This information is securely processed by our trusted payment processors. Lumina Studios does not directly store your complete payment information on our servers.
• Usage Data: We automatically collect certain information about your interactions with our website, such as your IP address, browser type, referring website, pages you viewed, and the dates/times of your visits. This data helps us analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that allow us to recognize you and remember your preferences. You can control the use of cookies through your browser settings. For more detailed information, please refer to our Cookies Policy.
• Studio and Photographer Preferences: When using our services, you may provide information about your studio preferences, photography style interests, and specific requirements for your sessions. This data helps us personalize your experience and provide tailored recommendations.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Services: We use your information to process bookings, schedule sessions, provide customer support, and improve the quality and functionality of our services.
• To Personalize Your Experience: We use your information to personalize your experience on our website and provide tailored recommendations based on your preferences and interests.
• To Communicate with You: We use your information to send you updates, newsletters, promotional materials, and other information that may be of interest to you. You can opt-out of receiving these communications at any time.
• To Process Payments: We use your payment information to process transactions and prevent fraud.
• To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.
• Analytics and Research: We analyze usage data to understand how visitors use our website and services. This data helps us improve our site's performance, user experience, and overall offerings.

Data Security

We take the security of your personal information very seriously. We implement a variety of security measures to protect your data from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use industry-standard encryption technologies to protect sensitive information, such as payment details, during transmission.
• Secure Storage: We store your personal information on secure servers that are protected by firewalls and other security measures.
• Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job duties.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.
• Employee Training: Our employees receive regular training on data privacy and security best practices.

While we strive to protect your personal information, please understand that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data.

Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with trusted service providers who assist us in providing our services, such as payment processors, email marketing platforms, and data analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Photographers: If you hire a photographer through our platform, we will share your contact information and session details with the photographer to facilitate the booking and communication process.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at [email protected] or at our postal address. We will respond to your request within a reasonable timeframe.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Lumina Studios
1200 5th Avenue, Suite 1600
Seattle, WA 98101
Email: [email protected]
Phone: (206) 555-0123

Our Data Protection Officer is Amelia Rodriguez, who can be reached at the email address above.